Privacy
Policy —
Your Data, Protected

Information We Collect

bajeeh collects personal information from players in several different ways — directly when you register and use our platform, automatically when you interact with our website, and occasionally from third-party sources such as payment processors and identity verification services. We collect only the information that is genuinely necessary to operate the bajeeh platform, fulfil our legal obligations, and provide you with a safe and personalised gaming experience.

The categories of personal data bajeeh collects are set out in the table below. Not every category applies to every player interaction — for example, financial data is only collected when you make a deposit or withdrawal.

bajeeh does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data, unless such information is volunteered by a player in the context of a responsible gaming self-exclusion request (for example, disclosing a gambling disorder). Any such sensitive data shared in that context is handled with heightened care and used solely for the purpose of applying the requested protective measures.

How We Use Your Data

bajeeh processes your personal data only where there is a lawful basis for doing so. The primary legal bases on which bajeeh relies are: (a) performance of a contract — processing that is necessary to provide you with the services you have registered for; (b) legal obligation — processing required to comply with applicable laws including anti-money laundering, know-your-customer, and responsible gambling regulations; (c) legitimate interests — processing that serves bajeeh's reasonable business interests and does not override your fundamental privacy rights; and (d) consent — where you have given explicit permission for a specific use such as receiving promotional emails.

• Account management: Creating, maintaining, and securing your bajeeh account, including authentication, password resets, and session management.
• KYC and age verification: Verifying that you meet the minimum age requirement of 18 years and confirming that the identity information you provided at registration is accurate.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and processing withdrawal requests to your verified payment method.
• Customer support: Responding to your support requests, resolving account disputes, and maintaining records of our communications with you.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct.
• Responsible gaming monitoring: Identifying patterns of play that may indicate problem gambling behaviour, applying deposit limits or cooling-off periods where requested, and processing self-exclusion requests.
• Platform improvement: Analysing aggregate usage data to improve game selection, platform performance, payment processing speed, and the overall user experience on bajeeh.
• Marketing communications: Sending you promotional offers, bonus notifications, and seasonal campaign emails — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal compliance: Retaining transaction records and identity documents for the periods required by applicable financial crime, tax, and gambling regulations.

Data Sharing and Disclosure

bajeeh does not sell, rent, or trade your personal information to any third party for commercial purposes. However, to deliver the bajeeh platform and comply with our legal obligations, we do share specific categories of data with carefully selected third-party partners. Every third party that receives bajeeh player data is contractually bound to process that data only for the specific purpose for which it was shared and to maintain appropriate data security standards.

• Payment processors: bKash, Nagad, Rocket, Upay, and the partnering Bangladeshi banks receive the minimum financial data necessary to process each deposit or withdrawal transaction you initiate.
• Identity verification providers: Third-party KYC and document verification services receive copies of the identity documents you submit. These providers are used solely to verify your identity and confirm your eligibility to use bajeeh.
• Game software providers: Providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive a session token and account identifier sufficient to authenticate your game session. They do not receive your full identity profile or financial data.
• Fraud and risk management services: bajeeh uses industry-standard fraud detection tools that process technical data (IP address, device fingerprint, session behaviour) to identify suspicious activity and protect the integrity of the platform.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help bajeeh measure platform performance and optimise the user experience. No personally identifiable information is included in these analytics data sets.
• Legal and regulatory authorities: bajeeh will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law — including in response to a lawful court order, subpoena, or official regulatory request.
• Business transfers: In the event that bajeeh undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any material changes to how their data will be processed.

bajeeh does not transfer personal data outside of the regions where our servers and infrastructure are maintained unless it is necessary to do so in order to provide you with the services you have requested (for example, processing a game session with a provider whose servers are located in a different country). Where such transfers do occur, bajeeh ensures that appropriate contractual safeguards are in place.

Cookies and Tracking Technologies

bajeeh uses cookies and similar tracking technologies — including local storage objects and session tokens — to enable core platform functionality, maintain your login session, remember your preferences, and gather anonymous analytics data about how players interact with our website. This section explains what types of cookies bajeeh uses and how you can control them.

You can control non-essential cookies through your browser's settings panel. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in, make deposits, or access games on bajeeh. bajeeh does not currently use advertising or retargeting cookies — we do not track players across third-party websites for advertising purposes.

Data Retention and Storage

bajeeh retains your personal data for as long as your account remains active and for such additional periods as are required to comply with applicable legal, regulatory, and contractual obligations. The specific retention periods applicable to different categories of data are summarised below.

• Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in line with financial reporting obligations applicable to online payment platforms operating in the Bangladesh market.
• KYC and verification documents: Retained for the same minimum five-year period following account closure. Documents may be retained for longer if required by a specific regulatory request or ongoing legal matter.
• Support communications: Email and live chat transcripts are retained for two years from the date of the interaction to support dispute resolution and quality assurance.
• Analytics and usage data: Aggregate and anonymised analytics data is retained indefinitely. Individually identifiable usage logs (such as specific game session records linked to your account) are retained for two years.
• Marketing preferences: Records of your marketing consent or opt-out choices are retained for as long as your account is active plus an additional two years, to evidence compliance with communications regulations.

When the applicable retention period for a given category of data expires, bajeeh will securely delete or permanently anonymise that data. bajeeh's data lifecycle management procedures are reviewed annually to ensure that retention periods remain aligned with current legal requirements and best practice.

Data Security Measures

bajeeh takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. No online platform can guarantee absolute security against all threats, but bajeeh maintains industry-standard protections and reviews them regularly.

Your Privacy Rights

As a bajeeh player, you have meaningful rights over the personal data we hold about you. bajeeh is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request". bajeeh will acknowledge your request within 72 hours and provide a substantive response within 30 days.

• Right of access: You may request a copy of all personal data bajeeh holds about you, along with a clear explanation of the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to rectification: If any personal data bajeeh holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your email address or phone number, you can update these directly in your account settings panel.
• Right to erasure: You may request that bajeeh delete your personal data. This right is subject to important limitations — bajeeh is legally required to retain certain categories of data (such as transaction records and KYC documents) for the minimum periods described in Section 5. Where erasure is not possible due to a legal obligation, bajeeh will explain why and restrict processing of your data to the minimum necessary.
• Right to restrict processing: Where you contest the accuracy of your data, object to its processing, or require it to be retained for a legal claim, you may request that bajeeh restrict how it uses your data while the matter is resolved.
• Right to data portability: You may request that bajeeh provide a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format (such as CSV or JSON), so that you can transfer it to another service if you wish.
• Right to object to marketing: You may object to bajeeh processing your personal data for direct marketing purposes at any time. bajeeh will cease all marketing communications promptly upon receipt of your objection.
• Right to withdraw consent: Where processing is based on your consent (for example, for receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bajeeh has handled your personal information, please contact our support team. bajeeh's data privacy team is reachable at [email protected] and responds to all privacy-related enquiries within 24 hours. Support is available around the clock in both English and Bengali.

If you believe that bajeeh has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint directly with us before escalating the matter to any relevant regulatory authority. bajeeh takes all privacy complaints seriously and commits to providing a clear, reasoned response within 14 days of receiving a formal complaint.

bajeeh reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material updates are made, registered players will be notified by email. The effective date at the top of this policy indicates when the current version was last revised. Your continued use of bajeeh following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.